Policies & Payments
Payment is expected when services are rendered. In order to focus on our patients' needs, customer service and minimizing costs, we do not bill. Coastal Animal Hospital works closely with several non profit organizations who provide financial aid for those experiencing financial difficulties
We accept a variety of payment options, including cash, Visa, Mastercard, Discover, American Express, CareCredit, and ScratchPay.
Payment Plans
When unexpected illness strikes a pet, unexpected expense strikes as well. Coastal Animal Hospital understands this and is able to make some special arrangements through the CareCredit program. It takes just 5 minutes to complete an application and will allow you to break down your payment into 3 monthly installments. You can either apply at our hospital, where we'll call in your application over the phone for immediate approval, or you may apply yourself online below.
CareCredit is a personal line of credit for healthcare, both human and veterinary, that works like a credit card. To apply, click here for the CareCredit Online Credit Application or call their 24/7 phone number at 1-800-365-8295.
Highlights of the CareCredit Program:
- Low Monthly Payments (3% of the Total Balance)
- Interest Free for 6 Months
- Determine Approval in a Few Minutes
- No Annual Fee
ScratchPay offers financing options ranging from $200 - $10,000. Visit scratchpay.com or text PAY to 213-296-0817 to apply.
Pet Insurance Coverage
Nationwide protects more than 1,000,000 pets with their pet insurance plans so you can find quality coverage for veterinary care. Visit petinsurance.com or call 1-888-899-4874 to get a quote.
Pet Care Insurance provides comprehensive coverage for your furry friends, ensuring you have access to high-quality veterinary care without the financial stress. With a variety of plans available, you can find the perfect fit for your pet’s needs. Visit petcareins.com or call 1-800-555-1234 to explore your options and get a personalized quote.
Policies
Appointment Policy
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Urgent Care cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time. We make sure that all ill patients, clients or not, will be seen regardless of appointment prior to the end of the working day - period!
Patient Arrival Policy
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash.
For your convenience, drop-off appointments are available. A drop-off means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to drop off your pet sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, he will give you a call to go over the diagnosis, proposed treatments and time for discharge to allow a comprehensive review of diagnostics and discharge instructions.
For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that all animals be placed on a leash or in pet carriers before entering the waiting room.
